Privacy Policy

Effective date: July 29, 2026

Moody Home Services (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit moodyhomeservice.com, contact us, or communicate with us by phone or text message (SMS/MMS).

Information we collect

Contact details you provide, such as name, phone number, email address, and service address.
Project details and photos you send for quotes or service requests.
Message content and delivery metadata when you text or call us.
Basic website usage data (for example pages visited and device type) if analytics are enabled.

How we use information

To respond to quote requests and provide home services.
To schedule appointments, send arrival windows, and share job updates.
To reply to customer questions and provide customer care by SMS or phone.
To improve our website and service experience.
To comply with legal obligations and protect our business.

SMS / text messaging

If you opt in to text messages, we may send service-related SMS messages such as quote follow-ups, appointment reminders, technician arrival notices, and replies to your questions. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP or contact us at 512-592-9226. Consent to receive texts is not a condition of purchase.

We do not sell your phone number or share it with third parties for their own marketing. We may use service providers (such as messaging platforms) solely to deliver messages on our behalf.

How we share information

We share information only with service providers who help us operate (hosting, messaging, analytics, payment, or scheduling tools), when required by law, or with your direction. We do not sell personal information.

Data retention

We keep customer and messaging records only as long as needed for service, business records, dispute resolution, and legal requirements, then delete or de-identify them when no longer needed.

Your choices

Reply STOP to end SMS messages.
Request access, correction, or deletion of your contact information by texting or emailing us.
Disable cookies or analytics where your browser allows.

Children

Our services are intended for adults. We do not knowingly collect information from children under 13.

Contact

Moody Home Services
Austin, TX
Text/call: 512-592-9226
Website: moodyhomeservice.com